Frequently Asked Questions

Products & Ingredients

Are your products authentic Korean beauty products?

Yes! We source all our products directly from authorized Korean beauty brands and distributors to ensure 100% authenticity.

Are your products suitable for sensitive skin?

Many of our Korean beauty products are formulated for sensitive skin. Check individual product descriptions for specific skin type recommendations, or contact us for personalized advice.

How do I know which products are right for my skin type?

Browse our collections by skin concern, read product descriptions carefully, and check our Skincare Guide. Our team is also happy to provide personalized recommendations—just reach out!

Do your products contain parabens or harmful chemicals?

We prioritize clean, effective formulations. Most of our K-beauty products are free from parabens, sulfates, and harsh chemicals. Check individual product pages for complete ingredient lists.

Shipping & Delivery

How long does shipping take?

Domestic orders typically arrive within 3-7 business days. International shipping times vary by destination, usually 7-21 business days.

Do you ship internationally?

Yes! We ship to multiple countries worldwide. Shipping costs and delivery times vary by location.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can also track your order from your account dashboard.

What if my package is lost or damaged?

Please contact us immediately at hello@goddessaurabeauty.com with your order number and photos if applicable. We'll resolve the issue promptly.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for fast, secure checkout.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes, but you can return items per our refund policy.

Do you offer gift wrapping?

Currently, we don't offer gift wrapping, but our products arrive beautifully packaged and perfect for gifting!

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unopened products in original condition. Please review our Refund Policy for complete details.

How do I initiate a return?

Contact our customer service team at hello@goddessaurabeauty.com with your order number to start the return process.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive your return. The credit may take an additional 3-5 business days to appear in your account.

Account & Rewards

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account lets you track orders, save favorites, and access exclusive offers.

Do you have a loyalty or rewards program?

Stay tuned! We're working on exciting rewards for our loyal customers. Subscribe to our newsletter to be the first to know.

Product Care & Usage

How should I store my skincare products?

Store products in a cool, dry place away from direct sunlight. Some products may require refrigeration—check product labels for specific storage instructions.

What is the shelf life of your products?

Most unopened products last 2-3 years. Once opened, use within 6-12 months for best results. Check packaging for specific expiration dates.

Can I use multiple products together?

Yes! Korean beauty routines often layer multiple products. Start slowly and introduce one new product at a time to monitor your skin's response.

Still Have Questions?

Can't find what you're looking for? Contact us and our team will be happy to help!